Company & Team Overview:
Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio of products to source and manage talent across film, television, commercials, theater, and digital projects, powering an unparalleled, global casting software ecosystem.
We are headquartered in Los Angeles and operate in the US, Canada, Mexico, UK, Australia and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Staff Me Up, Tagmin, Casting Frontier, and Cast It Reach.
Job Purpose:
- To champion the use of Talent Systems Europe brands by casting directors and agents
- Primarily focusing on the onboarding, retention and improving the experience of agencies and casting clients, working closely with other teams, such as Product and Support
- To support these enterprise clients throughout their lifetime as customers, and ensure that our brands continue to meet their evolving and changing needs
- Encourage the onboarding and retention of our Talent customers via the nurturing of enterprise clients
- To nurture enterprise business in the UK, and support growth into new markets and territories once established
- To manage the relationship between Talent Systems Europe and these customer groups to build trust, enhance their membership experience, and promote our brand
- To be the voice for agents and casting directors within the business
- To be a well-known face to our VIP agents and casting directors
- To maximise sales opportunities for TS products and services
- To be a brand ambassador for Talent Systems at industry related events, developing and maintaining strong relationships and networks with key industry figures and partners
- To provide feedback and industry insight that will inform developments to the business roadmap for products and services for casting professionals and agents
- Understanding and presenting our software to internal and external stakeholders
Duties & Responsibilities:
Retention, on-boarding and quality control
- To ensure effective recruitment, vetting, onboarding and retention of our enterprise clients
- To encourage use of all our product and software offerings and to assist in recruiting new professionals to utilise our brands as a resource for their projects and business
- Quality control to ensure jobs and professionals meet expected industry standards
- Handling, managing and monitoring of complaints
- When required, oversee invoicing of customers and the renewals process
Relationship development
- To maximise the value of membership to these customers
- To provide Tier 2 support to our clients in use of our platforms and resolve issues
- To provide a tailored and individual experience for them
- To organise a programme of face-to-face meetings and/or online check-ins with these clients
Data and Insight
- To use dashboards and analytics to prioritise account management activity
- To use information about subscriptions, accounts and activity to drive uptake of repeat subscriptions and usage of our brands
Industry and market engagement
- To support the team to nurture industry partnerships and relationships
- To engage, listen and gather industry feedback
Industry events
- To represent the company at key industry events
- To support in the management and coordination of events and professional development for our enterprise clients e.g. industry educational events, AGMs, roundtables, webinars
Continuous improvement and roadmap development
- To capture, collate and analyse feedback and market intelligence to inform the agent / casting membership proposition and roadmap
- To drive innovation and continuous improvement in the services and products available to casting and agent members
Measures:
- Usage and engagement metrics by industry professionals
- New users and repeat subscription uptake
- Quality and completion of projects
- Feedback and customer satisfaction
- Solved tickets, check ins and quality audits
Qualifications & Attributes:
Skills and experience
- Excellent interpersonal skills and strong relationship builder
- Ability to network and build strong professional relationships
- Excellent organisational skills and meticulous attention to detail
- Experience of account management
- Excellent verbal and written communication skills
- Confident and experienced public speaker
- Background in the entertainment industry and excellent contacts within it is a strong advantage
- Ability to pick up usage of new systems quickly
- Experience in testing, understanding and training customers on software in a SaaS company
Personal qualities
- Innovative, adaptable and solutions-oriented
- Driven, proactive, growth-minded and deadline focused
- Friendly, collaborative and passionate about entertainment industry
- Happy to travel and work out of hours / flexibly
Inclusion at Talent Systems:
At Talent Systems we are committed to attracting diverse talent that represents the society we live in and the diversity of our customers. We aim to be inclusive of all staff regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs. We are committed to building a culture of belonging and this is reflected in our policies, practices, active internal employee-led network and supported by our executive leadership team.
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